We take our customers’ satisfaction seriously. If you are not 100% satisfied with one of our products purchased directly from Avaska you may return it within 90 days of purchase for a full refund. After 90 days, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical order confirmation or packing list.
Please include your proof of purchase in your message to us and we will reimburse the original purchase price to either your original method of payment or as a merchandise credit.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use or just looks heavily-worn
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- On rare occasions, past habitual abuse of our Return Policy
- Products purchased from third-party sellers (Items purchased at one of our partners must be returned to them and are subject to their return policies)
Your comfort is of utmost importance to us. We offer free size exchanges for up to 90 days from when you receive your item. Just fill out the return form and we will get your replacement shipped out within 24 hours.